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ShopperANSWERS

August 12th, 2005

ShopperANSWERS screenshotShopperANSWERS offers a retail marketing and measurement solution that helps retailers keep informed of shopper behavior at the moment of purchase across a wide variety of retail outlets. Their corporate website gives an insight into the minds of shoppers. The site isn’t just marketing fluff; it educates the visitor on such topics as observational research and intercept interviews.

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Visit The Site: ShoppersAnswers

Coverage of SES San Jose: Search Engine Q&A On Links

August 10th, 2005

by Stephan Spencer

I’m a bit behind on my conference session blogging. Waaay too many parties going on; doesn’t leave much time for blogging. The Google Dance last night. Yahoo! party at Great America the night before. And tonight I’ve got another party to go to. Yesterday I spoke on RSS. I’ll post a recap on that session later.

I just attended “Search Engine Q&A On Links”, which was great. Lots of useful advice from Google and Yahoo! about linking (nobody seemed to want to ask poor Ask Jeeves any questions). It was funny how obviously diametrically opposed the engines were to the immediately prior session on “Buying and Selling Links”. It’s hard to reconcile the two different sets of advice. Matt in the hallway before this session was adamant: “Don’t buy links!”

Anyways, without any further ado, here’s the session recap:

Kaushal Kurapati from Ask Jeeves:
Be cautious of: reciprocal links and purchasing links
Avoid: link farms, cloaking pages, invisible or hidden links that trick the crawler
Become an authority on a subject
Focus on your busines and content. Rest will follow. [I say: “yeah, right…”]
Teoma uses subject specific popularity: garner respect in your industry, subject-specific text based links can be understood. (hubs and authorities model)

Tim Mayer from Yahoo!:
Here’s some important news!! Yahoo! has just launched a brand new service: Site Explorer from Yahoo! Search. Stop scraping the Yahoo site for backlink results and use Site Explorer instead. Access via an API is offered too. And you can export as a CSV file.
Yahoo has 19.2 billion web objects in its index. Over 20 billion objects, when you include the audio and video.
Plans to use community to improve search quality. Social search = within a trusted network, where someone within your network vouches for a site.
Create natural linking strategies. when things start to look unnatural, is when you’ll start getting into trouble. We look at intent (linking to plasma TVs, diamonds, and Viagra all on the same page) and extent (i.e. what looks normal. Having everything on the page as links or 200 links on the page is too much!)
Yahoo! offers a much more comprehensive sample of backlinks than Google, but not a complete set of backlinks. New system (Site Explorer) will be reasonably comprehensive, in his opinion the most comprehensive out there.
It’s unnatural to link to sitemap-1 sitemap-2 sitemap-3 sitemap-4 sitemap-5. If you are doing this, you’re headed in the wrong direction.

Matt Cutts from Google:
Good links are earned links, links that are based on editorial discretion.
Create services that really useful. e.g newsletters, an article a day, syndicate through RSS (attribute my article and give me a link). start a blog.
Matt launched his blog today: mattcutts.com
Think outside the box.
Only SEOs and librarians do backlink searches. Historically we decided to dedicate a subset of our servers to backlinks. Only a sampling of backlinks would be displayed but only for a threshold of PageRank 4 or higher pages. A suggestion was made to show backlinks for lower PageRank pages too. We liked that idea so we now show a random sampling of backlinks, including low PageRank scoring pages too. We show twice as many backlinks as shown before, but still it’s only a sampling of the backlinks.
In graph theory, a clique in every node in the graph is very unnatural. So don’t link to every single node in your network of sites; it’ll get flagged.
For dynamic sites, you’re very safe if you have fewer than 2 parameters; keep the values of those parameters to fewer than 5 digits, and don’t name a parameter “id”. Googlebot sometimes tries variations of URLs by dropping parameters, but we only do that deep level analysis on big, quality sites.
Another good approach that alltheweb came up with: spider would always go 1 dynamic page deep from a static page.
Search engines only grab 100k or 200k or 500k so be careful loading up a huge page with a lot of links.
PageRank isn’t as important as SOME people make it out to be. BUT it’s NOT like “PageRank? Oh yeah let’s shuffle that one under the rug! That was sooo 4 years ago!”
“BO” = backlink obsession
We export PageRank only once every 3 months or so.

Technorati tag: Search Engine Strategies

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Link Buying Basics for Business Bloggers

August 6th, 2005

by Stephan Spencer

Any search engine optimization consultant will tell you that links are the currency of the Web. They’re also the currency of the blogosphere. Without any inbound links, you’re just blogging to yourself. In Mike Grehan’s seminal piece “Filthy Linking Rich“, he explains how those rich with links just keep getting richer.

So how can new business bloggers get a jump start in the search engines? Simple: just whip out your wallet. The business of text link ad buying has matured, and it’s on the up-and-up. We’re not talking about “buying PageRank”… what we’re talking about is a totally legitimate business practice of buying text ads where you choose your hyperlinked words carefully based on keyword research and your advertisement appears on a reputable, relevant website. And of course, it links directly to your website, sans click tracking, so the ’search engine juice’ flows unhindered. If the practice weren’t legit, would you see such well-respected link-building pundits as Eric Ward on the board of the link broker Text-Link-Ads.com?

Buying links is not quite as simple as I make it out. Yes, you can use a broker and they’ll happily take your money. Caveat emptor! In order to make an informed purchase, you’ll need to evaluate the quality of the links using a number of criteria. Here’s such a list of criteria, courtesy of the ABAKUS SEO Blog:

  1. Inbound site traffic and page traffic.
  2. Inbound dot gov and dot edu links.
  3. Click though traffic you get from the page.
  4. Site in DMOZ and Yahoo directory.
  5. Age of domain and time of domain being used (longer the better).
  6. Inbound links shown to that page on Yahoo (link:http:www.domain.ext/page/).
  7. Ranking of page for the keywords it is optimized for.
  8. Relevance of theme of site and page to your site and page.
  9. Alexa ranking (lower is better).
  10. Deep link compared to home page links.
  11. Location of link.
  12. Length of allowed description text.
  13. PR of page (still matters a bit).

Personally, I’d also add to the list:

  1. Appearance of any link advertisers on the page that would attract the attention (negatively) of the search engines (e.g.: casinos, Texas Hold’em, Viagra, pharmaceuticals, insurance, Rolex, etc.)
  2. Quality of the landing pages of the existing link advertisers (if you find any are spammy-looking, turn and run!)
  3. Placement of the link. (i.e.: being relegated to the bottom of the page as footer links is not ideal)

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Geneva Health

August 2nd, 2005

Geneva Health screenshotGeneva Health is a recruitment company specializing in the health sector, including nursing, medical, clinical support and allied health professionals. Geneva Health has three websites targeting their three primary markets — the UK, Australia and New Zealand. Each is a functionally-rich job site with supporting helpful articles, including such things as CV guidelines, making an overseas move, registration requirements and more. Job applicants can of course apply online. The site is built with search engines in mind, and includes spider friendly URLs along with optimized HTML and content.

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Visit The Site: Geneva Health

Natural Search Optimization and Website Development Clinic

eTail East 2005 — Philadelphia

August 2nd, 2005

Panelist: Stephan Spencer

Another innovation at eTail. Set away from the hurly burly of the conference, we are providing you with the opportunity to get an in-depth diagnostic treatment for your site.

4 dedicated stations will help you optimize every element of your website, from Search, to Analytics to CRM and Visualization, there is a cure for every pain point! Make sure you sign up for your 30-minute session today.

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How blogging has paid off

July 19th, 2005

by Stephan Spencer

I was recently interviewed by a journalist on business blogging and its benefits. He wanted to know specifically what it’s done for me to have a blog. Here’s what I told him:

  • I’ve gotten inquiries from prospects who found Netconcepts through my blog.
  • My blog helps me get speaking gigs and PR. In fact, I recently got one of my blog entries taken verbatim by a well-respected US magazine — DM News — and published as an article.
  • It builds credibility and establishes me as a thought leader in the eyes of prospects and clients. For example, one of our recent clients choose us over a competitor for online marketing services partly because of my blog.
  • It’s helped upsell existing clients on additional services, as many of them are regularly reading my blog. For example, some of our clients are going to start a blog and use us for blog design, blog consulting, etc.
  • I’ve gotten links from popular bloggers, like Robert Scoble of Microsoft. It’s much more difficult to get a mention from Scoble (or other prominent bloggers) if you’re not a blogger. Scoble’s blog, called Scobleizer, is one of the most well-linked blogs on the Internet. Some bloggers have even included me on their blogroll, like Toby Bloomberg of Diva Marketing Blog (Thanks, Toby!)
  • It’s helped me with recruiting panelists for Thoughts Leaders Summits that I organized and moderated for MarketingProfs. For example, the lineup of panelists for one of the recent summits included Internet marketing gurus: Seth Godin, Doc Searls, Robert Scoble, Steve Rubel, and Debbie Weil. My blog played a role in establishing my credibility with them and getting them to respond to my “cold call” email message.
  • Blogs are also great for SEO (search engine optimization). Links are important to the search engines, and the blogosphere is richly interlinked with bloggers linking so much to each other. Blogs are also rich in content, which search engines also like. If I blog about RSS and SEO (which I have), for example, next thing I know I’m #1 in Google for [rss and seo].
  • I’ve also built some great business relationships with other respected bloggers. They have referred business to me, shared speaking opportunities with me, etc.

I had yet another experience with that last item, just today in fact. I’m speaking at the Frost & Sullivan Sales and Marketing East conference in Boston, and a fellow blogger from a competing SEO firm who was sitting at the table I was facilitating earlier today on blogging very kindly publicly commended my blog to the rest of the group for its content and thought leadership. (Thanks Stephen!) There’s a guy who understands the benefits of coopetition (rather than competition)!

The journalist also wanted to know how my blog’s traffic had grown over time. Here are the charts I shared with him showing the growth trends in pageviews and visitors:

Pageviews:

Visitors:

A pretty respectable trend, I’d say. If you’re curious what the actual numbers are, I will give you a hint and say that the both charts measure into the tens of thousands of visitors per month. Hopefully the trend will continue.

One thing I really need to do to keep the numbers heading northward is to blog more frequently. I’m sure traffic growth will accelerate once I do. I just need to buckle down! I guess I’ll just sleep less… (sigh). You other bloggers out there know what I’m saying here, don’t you! More often than we’d like, it’s the wee hours when we’re blogging.

How might a blog pay off for you? For some general ideas, read this article of mine, on blogging, published in last month’s issue of Multichannel Merchant magazine.

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Killer Content

July 1st, 2005

by Stephan Spencer

Originally published in Unlimited

In real estate, it’s “location, location, location”. In web marketing, it’s “content, content, content”. Your web content is the single most important factor for your website’s success

Continue reading »

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PR in the blogosphere

April 21st, 2005

by Stephan Spencer

Public relations in the blogosphere seems to operate under a new set of rules than traditional PR. With traditional PR you hire a PR firm that has relationships with various journalists and media. With the new PR, you start your own blog (assuming of course you have something worthwhile to say) and you work to become one of the blogging elite. The goal is to get the more influential bloggers to notice you and blog about you. You wouldn’t just leave this to chance; you’d help the process along. If, for example, you want to catch Scoble’s eye, then you would say something interesting that somehow relates to Scoble and work in a mention of his name. Scoble, like many other bloggers, follows what’s being said about him in the blogosphere by subscribing to a PubSub search results feed for the word “scoble.” If Scoble likes your post, you could end up with a mention on Scoble’s link blog or, better still, on the Scobleizer blog.

Imagine telling a PR person 10 years ago that, in the future, the way to catch the eye of various journalists is to become a journalist yourself and then write about THEM, that PR person would think you were off your rocker. My, how times have changed!

As an up-and-coming blogger, you might be tempted to brown-nose the A-List bloggers. Don’t kiss up to them, but don’t denigrate them either. This isn’t necessarily a hard-and-fast rule, just a suggested guideline. Some bloggers are quite open to being taken to task. They even encourage it.

There is a line of course that shouldn’t be crossed. Always act in good taste. Scoble himself described, during our MarketingProfs Thought Leaders Summit last month on business blogging, how it really isn’t a “line,” it is more like a “membrane.” There is give-and-take, and flexibility with what’s ok to say in your blog and what’s not, particularly as you build rapport with different bloggers in the blogosphere and you build up your reputation. But don’t push too hard or too often, or that “membrane” may rupture!

Now I wonder if Scoble will blog about this post…

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Embrace and extend, courtesy of Yahoo’s Creative Commons Search

April 7th, 2005

by Stephan Spencer

Yahoo Creative Commons Search home page screenshotYahoo’s just released a very cool new search engine called Yahoo! Creative Commons Search. With it you can search all the Creative Commons licenced content on the web. For those not familiar with Creative Commons, I’ve blogged about it before. In summary, it is an alternative to copyright, where some rights are reserved by the author, but not all. It’s as quick and painless as can be for the author: you simply fill out this form that specifies how you want your material used out in the marketplace and the license is generated to place on your site. For example, your license can require attribution, restrict to only noncommercial use, allow for the creation of derivative works, etc.

There is a wealth of content out there under a liberal Creative Commons licence that will allow you to reuse and repurpose that content in your own projects. But finding that content used to be hard work. (Actually there was previously another way to search, but it wasn’t as comprehensive, and it wasn’t from a major search engine). Now it’s just a search query away, thanks to Yahoo!

I can hear you asking yourself: “That’s all fine and good, but what use will I have with it?” Here are a few ideas to get your creative juices flowing:

  1. Collect interesting articles on a particular topic from different authors, write your own overview/summary to go with it, then assemble it all into an ebook and offer it on your site as a free download.
  2. Take information relating to a particular company that you would like to land as a customer and arrange it into a scrapbook, then post it on your blog and ask readers to contribute to it further. Hopefully the prospective customer will take notice of your initiative and of your interest in them. If not, bring it to their attention. (What a great, new spin on the standard “cold call”!)
  3. Augment your articles, white papers, etc. with excerpted content relevant to the topic you’re covering. For example, if you wrote a white paper about “How Google Works,” add Creative Commons-licensed photos and text descriptions describing their data centers.
  4. Identify keywords that you want to rank well for and create a mini library of Creative Commons-licensed content about that keyword.

These are just a few ideas, and of course you have to abide by the terms of each content-owner’s license. Idea #4, for example, would be considered commercial use if that library of pages were serving as landing pages to get searchers who find you to buy something. IMPORTANT: Don’t just assume that because it showed up in the search results, it’s licensed under Creative Commons. Some plain ol’ copyrighted material will have undoubtedly snuck into the index. No search engine is 100% perfect. I didn’t have time to test it out much myself, but it seems to pass muster with Tara at ResearchBuzz, so it must be pretty good!

An insightful reader on Slashdot commented that it would be brilliant if Yahoo! took the next step and launched a Bittorrent tracker that was limited to Creative Commons licensed content, with a centralized directory-style index. Bittorrent, if you aren’t familiar with it, offers super-fast de-centralized file sharing on a file-by-file basis. It can be used to download legitimate files, like a trial version of a software program or music under a Creative Commons license. To get started, you need to have the Bittorrent software installed on your computer, and you’ll need to have somehow obtained a Torrent file for a particular big file that you want. This Torrent file is tiny, and it contains information about how to connect with others who have parts of the file you want. But where do you find these Torrent files? That’s where a tracker comes in. More on Bittorent later, in a separate post.

With that, I’ll let you get on with using this new Yahoo! engine to “embrace and extend” to your heart’s content.

Oh, by the way… If you want to learn more the fascinating story of copyright law (no, I’m not kidding! The way Larry Lessig tells it, it really IS interesting!), check out Larry Lessig’s speech at OSCON, with audio syncronized with his Powerpoint slides. Larry is the brains behind the Creative Commons and an overall brilliant lawyer/author/blogger/Stanford professor.

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New eyetracking study: where Google searchers look and click

March 10th, 2005

by Stephan Spencer

aggregate mapI found the eyetracking study from Enquiro and Did-It unveiled last week at Search Engine Strategies and covered in Search Day fascinating. The aggregate heat map shown on the right (larger version here) shows where participants focused their eyes (and their attention) the most. As you can see, the first listing not only drew the most attention; the full listing was read more fully from left to right, than other listings.

Visibility drops the further down the search results you go, and clickthroughs drop even more markedly (as you can see from the graphs below). This got me thinking about Zipf’s Law. Zipf’s Law is applicable to Top Ten Lists, as Seth Godin explains, perhaps Zipf’s Law might be applicable to the SERPs (search engine results pages) too? (In general terms, Zipf’s Law states that being #1 is much, much better than being #2 which is much, much better than being #3 and so on. So dominating a Top 10 list is critical.) Although these graphs don’t follow Zipf’s Law exactly, nonetheless given this data I’d consider it foolish to be complacent if your search listings are not at the very top of the SERPs.

What is it about searchers that makes them so blind to relevant results further down the page? Is this due to the “implied endorsement” effect, where searchers tend to simply trust Google to point them to the right thing? Or is it just the way humans are wired, to make snap decisions, as Malcolm Gladwell insightfully explains in his new book, Blink? According to the study, 72% of searchers click on the first link of interest, whereas 25.5% read all listings first, then decide. My guess is that both effects (”implied endorsement” and “rapid cognition”) play a role in searcher behavior.

A few other important take-aways from the study:

  1. 6/7 (85%) of searchers click on natural (”organic”) results (not 60/40 as the search engines and PPC (pay-per-click) vendors would have you believe).
  2. The top 4 sponsored slots are equivalent in views to being ranked at #7 - #10 natural.
  3. (corollary to #2): This means if you need to make a business case for natural search, then (assuming you can attain at least #3 rank in natural for the same keywords you bid on) natural search could be worth two to three times your PPC results.

In all, a superb research study. Great job Did-It, Enquiro, and EyeTools!

line graph of visibility
line graph of clickthroughs

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